CRAFT RESTAURANT LLC (hereinafter referred to as “the Company,” “we,” or “our”) highly values ​​user privacy and is committed to protecting the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit and use this website and purchase our products.

I. Information We Collect

To provide you with products and services, we may collect the following types of information:

1. Information You Voluntarily Provide

Including but not limited to:

  • Name
  • Email Address
  • Phone Number
  • Shipping Address and Billing Address
  • Payment-related Information
  • Order Information and Purchase History
  • Customer Service Communication Records

2. Automatically Collected Information

When you visit this website, we may automatically collect:

  • IP Address
  • Device Information
  • Browser Type and Version
  • Access Time and Browsing Behavior
  • Data generated by cookies and similar tracking technologies

II. How We Use Your Information

The information we collect will be used for:

  • Processing and completing your orders
  • Providing customer service and after-sales support
  • Sending order confirmations, logistics notifications, and related service information
  • Optimizing website functionality and user experience
  • Preventing fraud and ensuring transaction security
  • Complying with legal and regulatory requirements
  • Sending promotional and marketing information with your consent

III. Cookies and Tracking Technologies

This website uses cookies and similar technologies to:

  • Save your preferences;
  • Provide a personalized shopping experience;
  • Analyze website traffic and usage;
  • Improve website performance and security.

You can refuse or delete cookies through your browser settings, but this may affect the normal use of some website functions.

IV. Information Sharing and Disclosure

CRAFT RESTAURANT LLC will not sell, rent, or otherwise commercially trade your personal information.

We may only share your information with third parties in the following circumstances:

  • Payment processing service providers;
  • Logistics and delivery service providers;
  • Website hosting and technical support service providers;
  • Fraud prevention and security service providers;
  • When required by laws and regulations or by government agencies.

All cooperating service providers are required to protect your personal information in accordance with applicable laws and will only use relevant data within the scope of authorization.

V. Personal Information Retention Period

We retain your personal information only for the period necessary to achieve the purposes described in this Privacy Policy.

Order records, transaction information, invoice details, and related customer data will be retained for seven (7) years after the order is completed.

This information is retained to meet requirements for taxation, financial auditing, legal compliance, dispute resolution, and business record keeping.

Upon the expiration of the retention period, we will take reasonable steps, in accordance with applicable laws, to securely delete, anonymize, or destroy the relevant personal information.

VI. California Consumer Privacy Rights (CCPA/CPRA)

If you are a resident of California, you may have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Act (CPRA):

  • To know the personal information we collect, use, disclose, and retain;
  • To request access to your personal information;
  • To request the deletion of your personal information (except where provided by law);
  • To request correction of inaccurate personal information;
  • To restrict the use of certain sensitive personal information;
  • To be free from discrimination when exercising your privacy rights.

“Do Not Sell My Personal Information” Right

CRAFT RESTAURANT LLC will not sell your personal information (as defined by the CCPA).

California residents have the right to request businesses to stop selling or sharing their personal information. If you wish to submit a request or exercise your privacy rights, please contact us.

We will process your request within the timeframes required by applicable law.

VII. Data Security

We take reasonable administrative, technical, and physical security measures to prevent unauthorized access, disclosure, modification, or destruction of your personal information.

However, no method of internet transmission or electronic storage can guarantee absolute security, therefore we cannot guarantee the absolute security of information transmission or storage.

VIII. Children’s Privacy Protection

This website does not provide services to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

If we discover that relevant information has been collected, we will take reasonable measures to delete it promptly.

IX. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page and will take effect from the date of posting.

We recommend that you check this page regularly to understand the latest privacy protection measures.

By using this website, you indicate that you have read, understood, and agreed to all the contents of this Privacy Policy.