Thank you for shopping at CRAFT RESTAURANT LLC. To ensure your order is delivered smoothly, please carefully read the following shipping and delivery terms.

I. Delivery Area
This website only provides shipping within the United States and does not support international shipping.

The delivery address must be a valid address within the United States (excluding APO/FPO, overseas territories, or remote areas, unless otherwise stated).

II. Partner Logistics and Delivery

We partner with the following major logistics companies to ensure fast and safe delivery:

UPS
FedEx
USPS (United States Postal Service)

The best logistics partner will be automatically selected based on the weight and size of the goods and the order’s location.

During special promotions or peak seasons, other approved logistics companies may be used.

III. Order Processing Time
All orders will be processed and shipped within 1-3 business days after payment (excluding weekends and holidays).

Custom or special orders may require longer processing times; specific times will be indicated on the product page or in the order confirmation email.

IV. Delivery Time
Standard Shipping: 3-7 business days
Expedited Shipping: 1-3 business days
Actual arrival time is subject to the logistics company’s operations and your location, and may be slightly delayed.

V. Shipping Costs
Shipping costs will be displayed and charged on the checkout page.

During certain promotional periods, free shipping or discounted shipping may be offered, subject to the activity rules.

VI. Order Tracking
After shipment, we will provide a tracking number via email.

You can check the logistics status directly on the logistics company’s website or our website’s order page.

VII. Handling Delivery Issues
In case of delivery delays, loss, or damage, please contact customer service promptly.

We will cooperate with the logistics company to resolve the issue as quickly as possible, including reshipment or refund (depending on the specific circumstances).

Users must ensure that they provide accurate delivery address and contact information; otherwise, delivery may be affected, and the user will bear the related responsibility.

VIII. Disclaimer

We strive to ensure timely delivery, but we are not liable for delays caused by force majeure events (such as severe weather, natural disasters, traffic control, etc.).

Minor wear and tear on the goods or damage to the outer packaging during delivery are not considered quality issues.