Welcome to the CRAFT RESTAURANT LLC wallet website. To ensure your shopping experience and rights, please read the following FAQs and terms and conditions before purchasing.

I. Product Information

Q: What are the materials of the wallets?

A: All wallets we sell are made of high-quality leather, PU material, or other durable and environmentally friendly materials. Please see the details page for each product for specific material information.

Q: Is the product color consistent with the picture?

A: We strive to ensure that the actual product is consistent with the website picture, but due to differences in monitors and shooting light, there may be slight color differences in the actual product.

II. Purchase and Billing

Q: Is purchasing a wallet a one-time payment or a subscription?

A: All wallets on this website are one-time purchases and do not involve subscriptions or automatic renewals.

Q: What payment methods are available?

A: We support credit cards, debit cards, and third-party payment methods such as PayPal. The payment process uses secure encryption to ensure the security of your transactions.

Q: Does the price include taxes?

A: The displayed price is the price of the product. In some regions, local sales tax or value-added tax may apply. The final total price will be displayed at checkout.

III. Orders and Shipping

Q: How long does it take to ship after placing an order?

A: Orders are generally processed and shipped within 1-3 business days after payment. Actual delivery time depends on the logistics service and delivery address.

Q: Can I modify or cancel my order?

A: Once payment is successful, if you need to modify or cancel your order, please contact customer service as soon as possible. We will decide whether it is possible based on the order processing status.

IV. Return and Exchange Policy

Q: Can I return or exchange my wallet?

A:
You can apply for a return or exchange within 7 days of receiving the goods if you find any quality problems or damage during transportation.

The goods must be in their original packaging and with all accessories intact.

Customized, engraved, or promotional items generally do not support returns or exchanges unless there is a quality problem.

Q: How long does it take for a refund to arrive?

A: Refunds will be processed within 3-5 business days after we confirm the return and complete inspection. The actual arrival time depends on the payment method. V. Privacy and Data Security

Q: Is my personal information safe?

A: This website strictly adheres to its privacy policy and uses encryption technology to protect your personal information. Order data will be retained for 7 years after order completion for financial, tax, and after-sales record purposes.

Q: Do California residents have special privacy rights?

A: Yes. According to the CCPA, California residents have the right to “know, access, delete, and not sell their personal information.”

VI. Other Terms and Conditions
This website reserves the right to modify prices, promotions, and terms and conditions at any time.

By using this website, you agree to abide by these terms and conditions and the privacy policy.

In case of any dispute, the company will handle it in accordance with applicable U.S. laws.